Refund policy
14-Day Return Policy
At Ivory Loom Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery.
Return Requirements
- Items must be unused, unworn, and in original packaging
- Proof of purchase is required
- Return requests must be submitted within 14 days of receiving your order
Non-Returnable Items
- Final sale or clearance items
- Personalized/custom products
- Used or damaged items not caused by shipping
Refund Process
Once your return is received and inspected, refunds will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can make it right.
For return assistance, contact our support team anytime.